How do I change or cancel my reservation?

If you have already picked up your vehicle:

If you have already picked up your vehicle and wish to keep it longer; you must contact the branch where you picked up the vehicle.

If you have not picked up your vehicle:

If you have not picked up your vehicle you can view, modify, or cancel your reservation through this website. When visiting this page, you will need to make sure all fields are filled out. If you fail to enter in your confirmation number, first name, and last name -- the reservation will not be found. If you have entered in all this information correctly and still cannot modify your reservation, please contact us.

If you modify your pick-up or drop-off location, date, or time, this may result in a change to your rates, taxes, surcharges, or underage fees. Please see your new rate quote when you verify your reservation.

Will I be charged if I cancel my reservation?

If you did not prepay for your reservation, there will be no cancellation fee.

If you prepaid for your vehicle, the following conditions will apply:

       - If you cancel your booking more than 1 day (24 Hours) before your specified pick-up time, you will receive a full refund minus a cancellation fee.

       - If you cancel your booking less than 1 day (24 Hours) before your specified pick-up time, you will receive a full refund minus a cancellation fee.