Car Rental Frequently Asked Questions (FAQs)
Have a question about car rental? Browse the topics below or click on one of the questions to find an answer and get on the road! For quick tips on car rental, check out our car rental guide.
Topics
General Car Rental Questions
Car Rental Discounts and Promotions
Car Rental Mileage and Authorised Driving Areas
Rental Vehicles, Equipment and Protection Products
Car Rental Fines and Tolls
Customer Service
Renting a Car After an Accident
General Car Rental Questions
What are your renter requirements for renting in South Africa?
What forms of payment are accepted for renting a car?
What are your age requirements for renting in South Africa?
Is a car rental deposit required?
Can I add an additional driver to my rental?
How do I change or cancel my reservation?
I just had an accident and I need a car while my vehicle is being repaired. What do I do?
Can I return my rental vehicle if the Enterprise location is closed?
I would like to keep my rental vehicle for a few days longer; is that possible?
Can I pay for the rental of a car for another individual?
I want to return my car early, is there a penalty to do so?
Will there be an additional charge if I am late returning the rental vehicle?
Do I need to refuel the vehicle before returning? Can I pre-pay for fuel?
What is a car rental drop-off charge?
How much is a rental car deposit?
What should I do if I get in an accident in a rental car?
What is the Enterprise car rental scratch policy?
What should I do if my rental car breaks down?
What is an International Driving Permit?
What are your driver license requirements for renting in South Africa?
Car Rental Discounts and Promotions
Do you offer any discounts or promotions?
Car Rental Mileage and Authorised Driving Areas
What is the mileage/kilometre policy?
Can I take an Enterprise vehicle in South Africa one way?
Am I allowed to take my rental vehicle into a bordering country such as Namibia and Botswana?
Rental Vehicles, Equipment and Protection Products
Can I rent a 12 or 15-seater Passenger Van from Enterprise?
Does Enterprise rent additional equipment such as child safety seats, ski racks or GPS?
Do you offer four-wheel drive on your vehicles?
Does Enterprise allow me to tow with or attach a hitch to the rental vehicle?
Is personal motor vehicle insurance required when renting a car?
How much is car rental insurance?
Car Rental Fines and Tolls
Customer Service
Does Enterprise have a lost and found?
How can I get a copy of my receipt?
How do refunds work with the different methods of payment?
Renting a Car After an Accident
Do I need a deposit to rent a car while my vehicle is in the shop?
I am under the age of 25. Can I rent a car if my vehicle is in the shop?
Does my insurance company cover a rental car after an accident?
Can I upgrade my rental car while my vehicle is in the shop?
